IT advisory and working groups
The following advisory, engagement, or working groups support IT management at UQ.
Information Security Group
The Information Security Group is a community of practice that aims to:
- Increase knowledge of cyber security threats, risks and controls.
- Increase engagement with cyber security across the University.
- Encourage cyber security best practice.
- Provide opportunities for members to give feedback on proposed cyber security controls, changes and policy documents (e.g. frameworks, policies, procedures and standards).
- Provide opportunities for members to discuss cyber security matters.
Membership
- ITS Security Architect (Chair)
- Director, Cyber Security
- ITS Cyber Security Team members
- AusCERT representatives
- ITS representatives across various functional areas (including networks, applications, relationship management, data governance, infrastructure, identity, customer support services)
- representatives from key organisational units (including EAIT, School of Business, Library, Research Computing Centre, Properties and Facilities, CAI, IMB, QBI).
Terms and processes
- meets monthly
- attendance is defined as in-person, by phone, by video call
- members must be in attendance to vote.
Contact IT Governance for more information and to enquire about attending.
Information Technology Service Management (ITSM) Group
The Information Technology Service Management Group supports effective IT service delivery at The University of Queensland.
Objectives
- Ensure the UQ community is aware of IT services and their value contribution through success indicators.
- Ensure delivery of IT services and resulting service levels are applied consistently across UQ and meet quality and efficiency levels.
- Continual identify, monitor and review the levels of IT services specified in Service Level Agreements (SLAs) and the IT Reporting Framework.
- Provide an open forum for discussion of IT service management issues.
Membership
- ITS Associate Director, Customer Support Services (Chair)
- ITS Relationship Management representative (Deputy Chair)
- ITS Senior Manager, Service Operations
- ITS Reporting Analyst
- FBS Manager, Client Support Services (FBS)
- Library Service Delivery representative
- Research Service Delivery representative
- Student Centre representative.
Terms and processes
- meets bi-monthly
- attendance is defined as in-person, by phone, by video call
- delegation is allowed by a peer representative.
Contact IT Governance for more information and to enquire about attending.
Software Asset Management (SAM) group
The Software Asset Management (SAM) working group supports the Licensing Sub-Category Manager to successfully execute their duties.
Objectives
- Investigate, discuss and review issues and activities relating to software lifecycle and asset management within UQ.
- Ensure that UQ’s software usage complies with vendor terms and conditions.
- Ensure that UQ’s software assets are efficiently managed and utilised throughout their lifecycle.
- Approve changes to UQ’s standard software catalogue.
- Develop and maintain standardised and effective SAM procedures, processes and tools, and provide appropriate assurance of effective implementation.
- Ensure appropriate stakeholder engagement.
- Monitor and report on SAM activity and performance as required.
- Provide an open forum for discussion of SAM-related issues.
Membership
- Licensing Sub-Category Manager (SAM Chair)
- ITS enterprise licensing representative
- Manager, ITS Service Automation
- Library IT representative
- CAI IT representative
- IMB IT representative
- AIBN IT representative
- QBI IT representative
- EAIT IT representative
- UQ Business School IT representative
- ITS Relationship Manager (representing ITS customers)
- ITS Service Delivery representatives.
Meeting processes
- meets monthly
- attendance is defined as in-person, by phone or by video call
- if delegating attendance, members must notify the chair
- agenda items to be submitted to the Chair in the week prior to the meeting.
Contact IT Governance for more information and to enquire about attending.
Hardware Asset Management (HAM) working group
The Hardware Asset Management (HAM) working group supports the IT desktop and laptop sub-category manager (Manager, ITS Service Automation) to successfully execute their duties.
Objectives
- Investigate, discuss and review issues and activities relating to hardware lifecycle management, external vendor management and management of the IT desktop and laptop sub-category
- Ensure that UQ’s desktops and laptops are effectively managed and utilised throughout their lifecycle.
- Approve changes to UQ’s standard desktop and laptop catalogues.
- Develop and maintain standardised and effective HAM procedures, processes and tools, and provide appropriate assurance of effective implementation.
- Ensure appropriate stakeholder engagement.
- Monitor and report on HAM activity and performance as required.
- Provide an open forum for discussion of HAM-related issues.
Membership
- Manager, ITS Service Automation (HAM Chair) – IT desktop and laptop sub-category manager
- Library IT representative
- CAI IT representative
- IMB IT representative
- AIBN IT representative
- QBI IT representative
- EAIT IT representative
- UQ Business School IT representative
- ITS Relationship Manager (representing ITS customers)
- ITS Service Delivery representatives.
Meeting processes
- meets monthly
- attendance is defined as in-person, by phone or by video call
- if delegating attendance, members must notify the chair
- agenda items to be submitted to the Chair in the week prior to the meeting.
Contact IT Governance for more information and to enquire about attending.