Change management is the planned approach, process, tools and techniques to manage the people side of change across the University to achieve the desired business outcome.

Change management should not be confused with project management or technical change management, which are distinct and different disciplines.

Implementing change management

Change management should follow a structured approach, and it requires leadership to facilitate change management activities within the business.

The Change and Communication Specialist supports ITS in meeting its strategic transformational objectives as well as supporting the division in building its change management capability. You can contact the Change and Communication Specialist to assist in managing IT-related change.

Change management approach

There are many models that are commonly applied to change management. Some well-known models include Agile, ADKAR, Kotter and Prosci.

ITS has developed a Change Management Strategy (PDF, 640KB) (staff login required), which sets out the expectations and approach in relation to change management for IT projects. The strategy provides guidance on:

  • assessing change management requirements
  • developing and implementing change management activities
  • providing standardised tools and templates to ensure consistency in our approach to change management.

When proper steps are taken, change management has a positive impact on establishing and maintaining a high-performance culture.

Support for change managers

ITS provides an induction to all change managers engaged on IT projects. At this induction session, we will provide you with access to a range of tools and templates to assist you to develop your change management documentation.

There is also an active Community of Practice (CoP) for Change Management and Communications Professionals, which meets regularly.

For more information or support with change management, contact the Change and Communications Specialist.