Change management is the planned approach, process, tools and techniques to manage the people side of change across the University to achieve the desired business outcome.

Change management should not be confused with project management or technical change management, which are distinct and different disciplines.

Implementing change management

Change management should follow a structured approach, and it requires leadership to facilitate change management activities within the business.

The Change and Communication Specialist supports ITS in meeting its strategic transformational objectives as well as supporting the division in building its change management capability. You can contact the Change and Communication Specialist to assist in managing IT-related change.

There are many models that are commonly applied to change management. Some well-known models include Agile, ADKAR, Kotter and Prosci. Some key steps to complete when undertaking change include:

  1. Develop and manage a change management strategy.
  2. Understand and assess the change impacts.
  3. Understand areas of resistance and appropriate remediation activities.
  4. Assess the readiness for change.
  5. Develop and coordinate support materials.
  6. Manage risks and issues.
  7. Measure progress with appropriate success metrics.
  8. Ensure change requirements (including communication requirements) are factored into project or program plans.

When proper steps are taken, change management has a positive impact on establishing and maintaining a high-performance culture.

For more information or support with change management, contact the Change and Communications Specialist.