Information Technology changes and evolves at a rate greater than most industries. This means that IT professionals need to be adaptable and lead changes in technology and its delivery to support the University’s objectives.

The Information Technology services provided at UQ will adapt to changing needs quickly and seamlessly, always focusing on improving value for the community.

Information Technology will work on the following initiatives to achieve this goal:

  • Measure and enhance the user experience.
  • Opt for cloud delivery first.
  • Identify opportunities to work closely with external partners.
  • Undertake a University-wide integrated approach that delivers efficient and effective services.
  • Make relevant data available when and where it’s needed.
  • Increase integration service capabilities.
  • Utilise technology to provide IT support that is efficient and expedient.
  • Develop our staff to be capable today and into the future.
  • Deliver highly efficient and effective digital ways of working.
  • Provide wireless networking as the primary solution to staff and student mobility.
  • Actively look for opportunities to retire services and systems.
  • Actively evaluate the IT application portfolio to determine whether the University still requires legacy applications.

Web transformation for the user experience

In 2014, Information Technology began a process of transforming how prospective and current students interact with UQ’s web and digital presence.

The University’s major websites for students – my.UQ, Courses and Programs, and SI-Net – hadn’t changed substantially in 10 years. UQ’s web and mobile services didn’t meet the requirements or expectations of a new generation of users, who were habituated to digital culture, intuitive design, ever-changing technologies, and online communication.

Throughout 2015 and 2016, Information Technology researched, plotted and implemented a single user journey from future student to current student. For the first time, users and their needs drove decision making and research so that information could be presented in a way that users would best understand.

Once the research process was complete, developers, designers and content experts worked together to create new websites (Future Students), and update existing websites (my.UQ) to bring together content in a streamlined, coordinated, logical and helpful way.

In parallel, an ambitious upgrade of UQ’s content management system across the University was being delivered. The transition to Drupal promised greater flexibility, reliability, manageability, security, support and interoperability than anything UQ had used before.

For the first time, the university-wide transformation of UQ’s digital presence was a combined effort of development, design and content – with the user experience as the key priority.

Follow-me printing

Until recently, management of printing was uncoordinated, inefficient, error-prone and did not deliver any additional benefit to users. In 2016, Information Technology migrated 860 devices to a new centralised print management platform utilising PaperCut software.

Centralised print management enables UQ to reduce waste, track printing and save money through much greater visibility of the print environment.

By standardising on a single platform there have been enormous benefits in terms of ease of administration and reduction in issues. From a student or staff perspective, the inclusion of electronic card readers brings even greater advantages and is being progressively added to the fleet of printers.

Leveraging secure print release technology ensures sensitive documents are only released when the person is present at one of the devices that feature a card reader. This service is known as ‘follow-me printing’ and has the added benefit of cutting a significant amount of waste from uncollected printing.

In its first year over 1 million pages of printing were not released because of the new system. This is equivalent to 75 trees or around $60,000.