ITS is committed to developing and promoting a positive work environment that encourages:

  • a high performance culture
  • employee fulfillment at work
  • teams working toward shared goals
  • rewards for behaviours recognising UQ values.

The aim is to ensure ITS staff are equipped with the skills to actively and positively acknowledge and promote the core values of the University.

Cultural Awareness Team

The Cultural Awareness Team (CAT) was created in ITS to assist in developing a positive and high performing culture that recognises contributions across the division. The team facilitates activities that aim to broaden understanding of each others’ roles and to promote recognition in line with the UQ values.

Fika sessions

Fika sessions are a group activity that allows staff across ITS to get to know one another.

Named after the Swedish concept of Fika, staff are encouraged to come together during each session to have a coffee, chat and learn more about their colleagues and what they do within the organisation.

Fika sessions are scheduled on a regular basis throughout the year. These sessions are intended to be informal and fun!

Reward and recognition

The Cultural Awareness Team also helps to acknowledge the outstanding contributions of staff across the division. Recognition is based on a nomination from a colleague, and winners are announced in the IT newsletter, Techtimes.

Nominate a colleague

Nominations should be based on going above and beyond in upholding UQ’s values. Nominees should consistently demonstrate one or more of the following attributes:

Pursuit of excellence

Meet and exceed expected standards:

  • Outperform standards as documented in our minimum standard service level agreements.
  • Work collectively toward targets and objectives, aligned with broader KPIs and strategies.
  • Seek performance feedback that drives improvement.

Work across business and stakeholder groups:

  • Actively promote a ‘one UQ’ culture, encouraging colleagues to develop working relationships across teams to create a better understanding of ITS capabilities, roles and responsibilities.
  • Anticipate impacts across business units and include those units to create more visibility of initiatives and projects.
  • Actively look for ways to engage and connect communities and groups across UQ.

Develop best practice:

  • Seek opportunities to continually improve the way services are provided to our community. This includes developing the ability or a mechanism to capture improvement opportunities that can be pursued.
  • Encourage colleagues to improve the value ITS can provide by continuously seeking feedback from our customers and clients that improves that value of our services.

Creativity and independent thinking

Empowered and trusted to find new ideas and solutions:

  • Actively listen to colleagues’ ideas and support their plans.
  • Actively champion and promote new and effective ways to do things.

Promote an environment where all team members feel safe to speak up:

  • Actively ask questions in a constructive way to seek greater understanding of other positions.
  • Encourage other colleagues to talk about matters that concern them.
  • Proactively discuss matters rather than letting issues develop.
  • Speak up when you need help or can help.
  • Call people out when you see something wrong.

Honesty and accountability

Demonstrate well communicated decision making:

  • Seek to fully understand and respect business decisions and actively work to support them.
  • Respect the reasons for decisions.

Take responsibility for your actions:

  • See a situation and stick your hand up to bring attention to it or help resolve it.
  • Encourage accountability for mistakes and uses them as opportunities for improvement.

Mutual respect and diversity

Differences are valued and encouraged:

  • Acknowledge, understand and encourage the differences and uniqueness that exist across cultural and religious groups among colleagues.
  • Support the diversity of gender identity.
  • Support awareness of differences of any kind to avoid misunderstanding and misconception.
  • Acknowledge diversity of styles of providing different modes of feedback.
  • Speak up when tolerance of diversity is not observed.

Valuing colleagues:

  • Support other team members and colleagues.
  • Respond rather than react.
  • Acknowledge achievements whether individual or collective.

Supporting our people

Make life more meaningful through work:

  • Actively promote a safe workplace (including cyber-security).
  • Support colleagues who need to utilise flexible working arrangements to suit their individual situations.
  • Participate in events such as community campaigns.

Promote learning and personal development:

  • Ensure you have an active personal development plan in place.
  • Actively take advantage of development opportunities.

Develop effective teams:

  • Openly recognise hard work and award achievements.
  • Actively acknowledge colleagues and teams.
  • Celebrate collectively.