Contact the Finance and Business Services Division

The Finance Client Support Services team manages the development and delivery of training resources for all finance functions including UniFi, the University’s financial system. Finance Client Support Services is also the first point of contact for all FBS-related queries.

fbs.support@uq.edu.au

The Collections and Receivables (C&R) group is responsible for the transactional and operational aspects of UQ’s income, banking and receipting.

Accounts Receivable team

• Customer ledger credit control and bad debt recovery
• UniFi customer creation and maintenance
• Customer billing experts

UniFi Customer Account enquiries

(07) 3365 3209

ar@fbs.uq.edu.au

SI-net Customer Account, Student Sponsor, or Third Party enquiries

sponsorfinancials@fbs.uq.edu.au

Cash Allocation team

• Business owners of Xetta, formerly known as OneStopSecure (OSS)
• Cashiering support, training and advice
• Banking, Payment and Merchant set-up and support
• Payment allocation and receipting (OSS, UniFi and SI-net)
• Payment channel offerings and advice

Payment, banking, or receipting enquiries

(07) 3346 7854

cash@uq.edu.au

Contract and Grants Accounting is responsible for: 

• preparation of certified financial statements and acquittals for research projects and any non-research external contract and grant funding
• billing and receipt of grant income
• refunds of unexpended research grant and the transfer of research grant income to other institutions
• Higher Education Research Data Collection (HERDC)
• research infrastructure funding
• corpus (investment) donation and bequest funding
• ensuring financial reporting is accurate and compliant with grantor contractual requirements and accounting standards.

contractandgrants@uq.edu.au

Corporate Finance provides oversight in the areas of:

• financial accounting
• statutory reporting
• asset management
• treasury
• taxation compliance
• group accounting
• cash management.

Assets

assets@fbs.uq.edu.au

Financial Accounting

fa@fbs.uq.edu.au

Tax

fbs-tax@uq.edu.au

Treasury

treasury@fbs.uq.edu.au

Financial Planning and Analysis (FPA) is responsible for:

• reporting, budgeting and forecasting processes for the University
• Asset Management Plan (AMP) and strategic funding/funding in arrears (FIA) support to the University financial community
• maintaining the general ledger and chart of accounts.

fpa@fbs.uq.edu.au

The Payment Services section is responsible for:

• payment of domestic and overseas creditor invoices
• processing credit and adjustment notes
• actioning returned and failed payments
• processing reimbursement claims (other than salary payments)
• maintaining supplier account details
• administering corporate cards
• advising staff on allowance entitlements
• overseeing other payment processing, including refunds and homestay payments
• training and assisting unit finance officers.

Processing and Supplier Management

(07) 3365 1001

payables@uq.edu.au

Expense Management and Payments

(07) 3443 1394

expenses@uq.edu.au

The Procurement team can help with:

• advice: strategic and operational procurement planning and delivery
• reviewing procurement plans
• compiling tender documentation
• managing communications with offerors
• QTenders submissions
• drafting contractual agreements
• assistance in contract management
• procurement training.

Procurement

(07) 3365 3354

procurement@uq.edu.au

UQeMarket

• UQeMarket system administration and escalation point for overall marketplace platform and supplier performance.

uqemarket@uq.edu.au

Supplier administration

• UniFi onboarding of new suppliers and amendment of existing suppliers. 
• CRM queue: Finance - UniFi Supplier Administration

vendors@uq.edu.au

Purchase order maintenance

• UniFi Purchase order maintenance including re-opening or re-dispatching purchase orders, closing receipts (for standing orders), and re-opening receipts. 
• CRM queue: Finance - Client Support Services

(07) 3346 6205

fbs.support@uq.edu.au

We service 9 areas across UQ:

• Business, Economics and Law (BEL)
• Chief Operating Officer (COO) portfolios
• Deputy Vice-Chancellor (DVC) portfolios
• Engineering, Architecture and Information Technology (EAIT)
• Health and Behavioural Sciences (HABS)
• Humanities and Social Sciences (HASS)
• Institutes
• Medicine
• Science.

Contact your Finance Professional Services team