Contact the Finance and Business Services Division

The Finance Client Support Services team manages the development and delivery of training resources for all finance functions including UniFi, the University’s financial system. Finance Client Support Services is also the first point of contact for all FBS-related queries.

fbs.support@uq.edu.au

The Accounts Receivable section is responsible for financial

• processing of transactional operations including revenue receipting, banking and billing
• advisory services relating to credit risk management and collection of overdue debt

Revenue Services team

• tier 1 support of Xetta transactions
• banking, payment and merchant set-up and support
• payment allocation and receipting in UniFi
• payment channel offerings and advice
• UQ Pay administration

07) 3346 7711

cash@uq.edu.au

Billing Services team

UniFi - AR and Billing Modules

• customer creation and maintenance
• billing purchase order management

SI-net Sponsor Financials

• third-party contract (TPC) financial management for sponsored students including billing and debt recovery
• receipting and allocation of student fee related revenue
• USD Financial Aid draw down and allocation
• SI-net Revenue Transfer (RT) forms and other journals to / from SI-net
• ad hoc manual invoices for students to a third party
• runs the Uncollected Funds campaign for students

07) 3346 7711

ar@fbs.uq.edu.au

sponsorfinancials@fbs.uq.edu.au

Credit Services team

• credit risk management control and monitoring
• collection of overdue debt
• customer invoice portal management
• ad hoc customer account reconciliations
• customer credit card payments, refunds and credit adjustments

(07) 3346 7711

uqar@fbs.uq.edu.au

Contract and Grants Accounting is responsible for: 

• preparation of certified financial statements and acquittals for research projects and any non-research external contract and grant funding
• billing and receipt of grant income
• refunds of unexpended research grant and the transfer of research grant income to other institutions
• Higher Education Research Data Collection (HERDC)
• research infrastructure funding
• corpus (investment) donation and bequest funding
• ensuring financial reporting is accurate and compliant with grantor contractual requirements and accounting standards.

contractandgrants@uq.edu.au

Corporate Finance provides oversight in the areas of:

• financial accounting
• statutory reporting
• asset management
• treasury
• taxation compliance
• group accounting
• cash management.

Assets

assets@fbs.uq.edu.au

Financial Accounting

fa@fbs.uq.edu.au

Tax

fbs-tax@uq.edu.au

Treasury

treasury@fbs.uq.edu.au

Financial Planning and Analysis (FPA) is responsible for:

• reporting, budgeting and forecasting processes for the University
• Asset Management Plan (AMP) and strategic funding/funding in arrears (FIA) support to the University financial community
• maintaining the general ledger and chart of accounts.

fpa@fbs.uq.edu.au

The Payment Services section is responsible for:

• payment of domestic and overseas creditor invoices
• processing credit and adjustment notes
• actioning returned and failed payments
• processing reimbursement claims (other than salary payments)
• maintaining supplier account details
• administering corporate cards
• advising staff on allowance entitlements
• overseeing other payment processing, including refunds and homestay payments
• training and assisting unit finance officers.

Processing and Supplier Management

(07) 3365 1001

payables@uq.edu.au

Expense Management and Payments

(07) 3443 4323

expenses@uq.edu.au

The Procurement team can help with:

• advice: strategic and operational procurement planning and delivery
• reviewing procurement plans
• compiling tender documentation
• managing communications with offerors
• QTenders submissions
• drafting contractual agreements
• assistance in contract management
• procurement training.

Procurement

(07) 3365 3354

procurement@uq.edu.au

UQeMarket

• UQeMarket system administration and escalation point for overall marketplace platform and supplier performance.

uqemarket@uq.edu.au

Supplier administration

• UniFi onboarding of new suppliers and amendment of existing suppliers. 
• CRM queue: Finance - UniFi Supplier Administration

vendors@uq.edu.au

Purchase order maintenance

• UniFi Purchase order maintenance including re-opening or re-dispatching purchase orders, closing receipts (for standing orders), and re-opening receipts. 
• CRM queue: Finance - Client Support Services

(07) 3346 6205

fbs.support@uq.edu.au

We service 8 areas across UQ:

• Business, Economics and Law (BEL)
• Chief Operating Officer (COO) portfolios
• Deputy Vice-Chancellor (DVC) portfolios
• Engineering, Architecture and Information Technology (EAIT)
• Health, Medicine and Behavioural Sciences (HMBS)
• Humanities and Social Sciences (HASS)
• Institutes
• Science.

Contact your Finance Professional Services team