About the Human Resources Division

UQ Human Resources delivers high quality advice and support to our clients on all aspects of HR and people matters. We are part of the Chief Operating Officer's portfolio. 

We aim to fuel success in 8 ways:

1. Promoting a positive and supportive culture that attracts and retains high quality staff and students
2. Promoting diverse, inclusive, welcoming, safe, and progressive workplaces
3. Designing and facilitating impactful and engaging learning experiences
4. Promoting the recognition of high performance and innovation
5. Delivering confidential and valued guidance on sensitive workplace issues
6. Workforce analytics and reporting that promotes sound business decisions
7. Developing change management knowledge and capability across the business
8. Automating and streamlining business processes to enhance business efficiency.

Pillars of success

We are committed to enabling 4 pillars of success:

Culture, communication and engagement

• One integrated HR community of practice, with a united leadership team, as an exemplar in culture to the broader business.
• Promoting a positive and supportive culture that attracts and retains high quality staff and students.
• Promoting diverse, inclusive, welcoming, safe, and progressive workplaces.
• Communicating with intent and clarity to the business on HR achievements and plans.
• HR as a function is not successful until all HR team members are flourishing.

Systems, reporting and analysis

• Relentless focus on improving process efficiency, along with the integration and enhancement of systems.
• Extending the range of specialist HR services, designed by central knowledge experts, delivered by outstanding HR business managers.
• Strategic investment in enterprise systems that optimise outcomes across the enterprise.
• Reporting on measures that are meaningful and valued by the business and that lift the quality of decision-making.
• Strong analysis and design, leading to new approaches at industry best practice and beyond.

Performance, recognition and knowledge

• Promoting the recognition of high performance and innovation, shared knowledge and teamwork.
• Designing and facilitating impactful and engaging learning experiences.
• Performance assessment practices for professional staff that drive success and engagement.
• Support clarity on roles, accountability, service levels, and delivery standards.
• Confidential and valued guidance on sensitive workplace issues.

Recruitment, advisory and change

• Clearly defined and consistently delivered recruitment support that delivers strong outcomes.
• Early and sound advice to clients to support the resolution of complex and sensitive matters.
• Flexibility for HR to scale up capability to address short-term needs.
• Developing change management knowledge and capability across the business.
• Automating and streamlining business processes to enhance business efficiency.

How we deliver our service commitment

• Service description and client commitment (PDF, 1.7 MB)
• Supplementary service description – recruitment and onboarding (PDF, 890.3 KB)

Professionalism

• We will build and maintain effective working relationships.
• We will be sensitive and respectful of individual circumstances.

Expertise

• We will provide credible and comprehensive HR advice.
• We will share expert knowledge on effective HR and people-management practices.

Timeliness

• We will acknowledge your query and respond in a timely manner.
• We will deliver on our commitments.

Solution-focused outcomes

• We will work with you to understand your needs and deliver effective solutions.
• We will deliver innovative practices that support a high performance culture.