Okta Multi-factor authentication (MFA)

Multi-factor authentication (MFA) provides an extra layer of protection to make sure it's really you when you log into UQ services and systems.

MFA is also referred to as two-factor authentication or 2FA. It requires 2 separate factors to identify you and allow access to your account:

Something you ‘know’ (your username and password).
Something you ‘have’ (e.g. your mobile phone).

MFA is extremely effective because, even if a criminal obtains your password, they will be unable to access your account without a second form of verification.

The University’s MFA service is provided by Okta.

Activating MFA for the first time

Anyone accessing UQ systems that require MFA will need to register a mobile device, such as a smartphone.

If you are using a personal desktop or laptop, you’ll need to use Okta Verify on your mobile device each time you log in to UQ systems that require MFA.

If you’re using a UQ-managed desktop or laptop, installing Okta Verify on your mobile device enables your initial login and activation of Okta FastPass. Once activated, FastPass lets you access UQ systems without a password or mobile device, using your laptop or desktop built-in security like passcodes, PINs and biometrics.

Follow the instructions for how to complete initial MFA setup.

Note: the Okta Pilot will not be supporting other apps (e.g. Google Authenticator) for authentication. If you cannot use Okta Verify on your mobile device, please contact the IAM Project team.

Accessibility

If you have an accessibility or mobility-related requirement, contact the IAM Project team.

Multiple accounts

If you will be activating MFA for multiple UQ accounts (e.g. a staff account and a student account), follow the instructions for activating multiple accounts.

Managing devices and other features

Okta Account Settings enables you to manage your registered MFA devices and access additional MFA settings and features.

From items on the left-hand menu you can select:

Personal information: to view your name and email address/es
Display language: to set your preferred language for Okta (note: English is used by default)
Security methods: to register new phones or devices or remove phones or devices from Okta Verify MFA
Recent activity: to view your recent Okta MFA authentication activity

Okta Multi-factor authentication (MFA)

Activating MFA for the first time

Accessibility

Multiple accounts

Managing devices and other features

Frequently asked questions (FAQs)

Setting up MFA

Lost or damaged devices

About Okta MFA

Contact

Support

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