CAHP known system issues

Known issues with the CAHP system are listed below.

Recently fixed issues are moved to the "Fixed" section, so if you are checking on the status of an issue and can't see it in the main list, make sure to check the fixed section.

If you encounter an issue with the system that does not appear on the list, contact the CAHP project team.

Course planning

Issue	Status
Some teaching activities are set to 0 minutes Some Schools have reported instances where the duration of some of their teaching activities have been set to 0 minutes. This issue appears to be rare but does happen sporadically. When it does occur, the correct minutes are displayed on the Course Planning page, but the individual instances of the teaching activity have been set to 0 minutes. The project team are monitoring this issue but it has not occurred in some weeks. If you see this issue occur in one of your courses, please contact CAHP_Support@uq.edu.au.	Monitoring for recurrence

Issue

Status

Some teaching activities are set to 0 minutes

Some Schools have reported instances where the duration of some of their teaching activities have been set to 0 minutes. This issue appears to be rare but does happen sporadically. When it does occur, the correct minutes are displayed on the Course Planning page, but the individual instances of the teaching activity have been set to 0 minutes. The project team are monitoring this issue but it has not occurred in some weeks. If you see this issue occur in one of your courses, please contact CAHP_Support@uq.edu.au.

Monitoring for recurrence

Workflow

Issue	Status
The text in the Unitask email to Heads of Schools is not clear The text in the Unitask email to Heads of Schools when they need to approve New Hires or Placements is not clear and will be updated to provide clear instructions.	Active
Unitask emails for HR ESU are sent to the HR pool and not to individuals Currently, when a Unitask email is sent to the HR ESU, it is sent to a number of individuals. This will be updated so that the email is sent to the HR Pool only.	Active
The Placements page does not show the updated status after submitting Placements for approval Currently, the Placements page does not show the updated status after the School Manager or Administrator submits Placements for approval by the Head of School. Refreshing the page manually in the browser (F5) works, but this will be modified to occur automatically.	Active

User interface

Issue	Status
Already actioned data (such as approvals) continue to be visible in the CAHP system while no longer relevant Older, no longer relevant data is still visible in a variety of locations in the CAHP system. For example, rejected placements are still visible on the Head of School Approvals page. A facility will be created to clean up the user interface so that it is easier to spot notifications that are relevant now.	Active

Issue

Status

Already actioned data (such as approvals) continue to be visible in the CAHP system while no longer relevant

Older, no longer relevant data is still visible in a variety of locations in the CAHP system. For example, rejected placements are still visible on the Head of School Approvals page. A facility will be created to clean up the user interface so that it is easier to spot notifications that are relevant now.

Active

New hires

Issue	Status
New Hires are unable to upload larger files as evidence There is currently a relatively low file size limit for New Hires to upload evidence of their identity, right to work and qualifications. This will be increased to make it easier for New Hires to submit their documentation in the next Semester.	Active
Wording on the New Hires Personal Details page could be improved There is some guidance available on the New Hires Personal Details page, but this could be improved to provide additional information.	Active
Scrolling through the Head of School approval page is not possible when accessed from my.UQ When a Head of School accesses the New Hire or Placement approval page via the link on my.UQ, they are unable to scroll and see the full list in the event there are a larger number of New Hires/Placements. The workaround is for the Head of School to log in to the CAHP system directly via http://cahp.uq.edu.au/	Active

Timesheets

Issue	Status
Timesheets for casual academic staff who do not have a supervisor set up on their position in Aurion may experience problems on submitting. A fix will be delivered to handle such timesheets better.	Active
Staff who are supervisors but not a School Manager or School administrator are unable to submit timesheets on behalf of casual academics. These staff can still approve/reject/amend timesheets submitted by casual academics, but can't raise a new timesheet. School Managers or administrators and the CAHP Support team can still create timesheets on behalf of casual academics. Contact CAHP_support@uq.edu.au if you or one of your supervisors is affected and the CAHP Project team will raise the timesheet.	Active

Issue

Status

Timesheets for casual academic staff who do not have a supervisor set up on their position in Aurion may experience problems on submitting.

A fix will be delivered to handle such timesheets better.

Active

Staff who are supervisors but not a School Manager or School administrator are unable to submit timesheets on behalf of casual academics.

These staff can still approve/reject/amend timesheets submitted by casual academics, but can't raise a new timesheet. School Managers or administrators and the CAHP Support team can still create timesheets on behalf of casual academics. Contact CAHP_support@uq.edu.au if you or one of your supervisors is affected and the CAHP Project team will raise the timesheet.

Active

Other issues

Issue	Status
Public holidays in the CAHP system are set to the Brisbane calendar, which does not always suit all locations Not all public holidays fall on the same day in each campus. For example, the show holiday is different between St Lucia and Gatton. Better support for this item will be investigated.	Active

Issue

Status

Public holidays in the CAHP system are set to the Brisbane calendar, which does not always suit all locations

Not all public holidays fall on the same day in each campus. For example, the show holiday is different between St Lucia and Gatton. Better support for this item will be investigated.

Active